In case that your Moto G4 appears having problems, do not panic! Just before you start seeking for complex problems located in the Android operating system, you can also try to make a Soft and Hard Reset of your Moto G4. This task can be generally user-friendly and will often solve problems that could damage your Moto G4.
Just before making any of the operation just below, bear in mind that it is critical to create a backup of your Moto G4. Albeit the soft reset of the Moto G4 is not going to induce loss of data, the hard reset is going to get rid of all of the data. Make a full backup of your Moto G4 thanks to its software or simply on the Cloud (Google Drive, DropBox, …)
We are going to start with the soft reset of your Moto G4, the easiest option.
How to Soft Reset your Moto G4
The soft reset of your Moto G4 probably will let you to solve simple problems like a blocked application, a battery that heats, a display that freeze, the Moto G4 that becomes slow…
The method is undoubtedly very simple:
- Simultaneously press the Volume Down and Power button until the Moto G4 restarts (approximately 20 seconds)
How to Hard Reset your Moto G4 (Factory Settings)
The factory settings reset or hard reset is definitely a bit more definitive alternative. This procedure is going to delete all your data of your Moto G4 and you are going to obtain a smartphone as it is when it is created. You should backup your valuable documents like your photos, apps, messages, records, … on your own computer or on a hosting site like Google Drive, DropBox, … prior to starting the hard reset operation of your Moto G4.
To retrieve all your data following the reset, you can actually save your data to your Google Account. For that, head over to:
- Settings -> System -> Advanced -> Backup
- Activate the backup
Right after you generated the backup, all you need to do is:
- System -> Advanced -> Reset options.
- Erase all data (factory reset) -> Reset phone
You will need to write your security code (or PIN) and now that it is made, choose Erase Everything.
Your Moto G4 is going to delete all the data. It should take a short time. Once the procedure is finished, your Moto G4 is going to reboot with factory configuration.
More ressources for the Motorola brand and Moto G4 model:
About the Moto G4
The size of your amazing Moto G4 is 76.6 mm x 153.0 mm x 9.8 mm (width x height x depth) for a net weight of 155 g. The screen offers a resolution of 1080 x 1920px (FHD) for a usable surface of 71%.
The Moto G4 smartphone integrates one Qualcomm Snapdragon 617 MSM8952 processor and one 4×1.5 GHz ARM Cortex-A53+ 4×1.2 GHz ARM Cortex-A53 (Octa-Core) with a 1.5 GHz clock speed. This excellent smartphone includes a 64-bit architecture processor.
Concerning the graphic part, the Moto G4 takes advantage of Qualcomm Adreno 405 graphics card with 2 GB. You can use 16 GB of memory.
The Moto G4 battery is Li-Ion type with a maximum capacity of 3000 mAh amperes. The Moto G4 was launched on May 2016 with Android 7.0 Nougat
A problem with the Moto G4? Contact the support: Motorola Support