How to Soft & Hard Reset your Wiko Tommy

If someday your Wiko Tommy commences having issues, you should not worry! Before you think looking for complicated issues located in the Android os, you may also try to do a Soft and Hard Reset of your Wiko Tommy. This modification is going to be quite user-friendly and may very well fix issues that could influence your Wiko Tommy.

Before running any of the task listed below, take into account that it really is crucial to make a backup of your Wiko Tommy. Albeit the soft reset of your Wiko Tommy should not induce loss of data, the hard reset is going to delete the whole data. Generate a complete backup of the Wiko Tommy with its application or alternatively on the Cloud (Google Drive, DropBox, …)

We will start with the soft reset of your Wiko Tommy, the most basic option.

Wiko Tommy

How to Soft Reset your Wiko Tommy

The soft reset of the Wiko Tommy should allow you to correct minor problems such as a crashed apps, a battery that heats, a screen that freeze, the Wiko Tommy that becomes slow…

The solution is very simple:

  • Concurrently press the Volume Down and Power key until the Wiko Tommy restarts (approximately 20 seconds)


How to Hard Reset your Wiko Tommy (Factory Settings)

The factory settings reset or hard reset is certainly a more radical alternative. This technique is going to erase all your data of the Wiko Tommy and you will get a cell phone as it is when it is manufactured. You have to backup your valuable data such as your photos, contacts, conversation, movies, … in your pc or on a hosting site such as Google Drive, DropBox, … before you start the hard reset process of your Wiko Tommy.

To recover all your documents just after the reset, you can backup your documents to your Google Account. To do that , go to:

  • Settings -> System -> Advanced -> Backup
  • Activate the backup

Right after you generated the backup, all you should do is:

  • System -> Advanced -> Reset options.
  • Erase all data (factory reset) -> Reset phone

You will be needing to enter your security code (or PIN) and once it is completed, go for Erase Everything.

Your Wiko Tommy is going to erase all your information. It should take a little while. Immediately after the task is finished, the Wiko Tommy will reboot with factory settings.


More ressources for the Wiko brand and Wiko Tommy model:

About the Wiko Tommy

The dimensions of the Wiko Tommy is 71.5 mm x 146.0 mm x 8.8 mm (width x height x depth) for a net weight of 165 g. The screen offers a resolution of 720 x 1280px (HD) for a usable surface of 66%.

The Wiko Tommy smartphone integrates one Qualcomm Snapdragon 212 MSM8909 v2 processor and one ARM Cortex-A7 (Quad-Core) with a 1.26 GHz clock speed. The following mobile phone doesn’t have a 64-bit architecture processor.

As for the graphic part, the Wiko Tommy takes advantage of Qualcomm Adreno 304 graphics card with 1 GB. You are able to make use of 8 GB of memory.

The Wiko Tommy battery is Li-Ion type with a full charge power of 2500 mAh amperes. The Wiko Tommy was revealed on February 2016 with Android 6.0 Marshmallow

A problem with the Wiko Tommy? Contact the support:

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